We will not refund any customer whose order did not arrive due to an incorrect shipping address provided to us.
U.S. Orders
If your tracking states that your package has been delivered but you have not received it or it is missing, it is your responsibility to contact your local USPS carrier to report the issue and once you have done so, email us the case number and we will work with you to resolve the issue.
International Orders
Once a USPS package arrives in the destination country and is processed through the facility, that is where our tracking ends. If the item is lost after this point, we are unable to offer any assistance and you should contact your local post office.
If your package has not arrived in your country, please contact us for further assistance. support@we-produce.co